Haitian International Customer Survey

1. Overall Evaluation

OE1: How satisfied are you overall with Haitian Injection Molding Machines?

Very dissatisfied Very satisfied

1

2

3

4

5

OE2: How likely are you to recommend Haitian to others?

Very unlikely Very likely

1

2

3

4

5

OE3: How likely is it that you will purchase a Haitian machine again?

Very unlikely Very likely

1

2

3

4

5

2. Product & Machines

P1: Which Haitian series do you currently operate? (Multiple choice possible)

(MA) Mars Series (hydraulic)

(JU) Jupiter Series (hydraulic)

(ZE) Zeres Series (electric)

(VE) Venus Series (electric)

(JE) Jenius Series (hybrid)

(HA) HA Series

P2: Which specific models do you use?

Please select all that apply:

Standard Edition

Wide Platen

SE (Special Edition)

G (Golden Classic)

M (Multi Component)

F (fast cycling)

Other

no answer

P4: How do you rate the following aspects of the machines?

Aspect	1 Poor	2	3	4	5 Excellent
Build Quality
Reliability
Energy Efficiency
Technology/Innovation
Design/Ergonomics
Price-Performance Ratio

P4: Additional comments on machines (optional)

P5: How do you rate the delivery and commissioning?

Aspect	1 Poor	2	3	4	5 Excellent
Delivery Time
Delivery Quality / Completeness
Commissioning / Installation

P5: Additional comments on delivery/commissioning (optional)

3. After Sales

A1: Have you ever used Haitian's after-sales service?

Yes

No

A2: If yes, please rate the following aspects:

Aspect	1 Poor	2	3	4	5 Excellent
Availability
Response Time
Technical Competence
Friendliness
Problem Solving

A2: Additional comments on after-sales service (optional)

A3: How satisfied are you overall with the after-sales service?

Very dissatisfied Very satisfied

1

2

3

4

5

A3: Additional comments (optional)

4. Spare Parts

SP1: Have you ever purchased Haitian spare parts?

Yes

No

SP2: If yes, please rate the following:

Aspect	1 Poor	2	3	4	5 Excellent
Availability
Delivery Time
Quality
Price-Performance

SP2: Additional comments on spare parts (optional)

SP3: How satisfied are you overall with the spare parts service?

Very dissatisfied Very satisfied

1

2

3

4

5

SP3: Additional comments (optional)

5. Innovation Focus

I1: How important are the following topics for you in the future?

Aspect	1 Not important	2	3	4	5 Very important
Digitalization / Industry 4.0
Automation
Sustainability
Energy Efficiency
Connectivity / IoT

6. Target Group Detection

T1: What is your role in the company?

T2: In which industry does your company operate?

Automotive

Packaging

Medical

Electronics

Consumer Goods

Construction

Other

T3: How many employees does your company have?

less than 10

10 - 50

51 - 100

101 - 500

501 - 2000

more than 2000

T4: In which country is your company located?

T5: Do you also use injection molding machines from other manufacturers?

Yes

No

T6: If yes, which brands?

T7: What percentage of your injection molding machines are from Haitian?

T8: How long have you been a Haitian customer?

T9: Through which channel were you first approached?

7. Open Suggestions

O1: Do you have any suggestions or comments for Haitian?

📝 Optional Information

Would you like to provide your company name? This information is completely voluntary and optional.

💡 Note: The survey remains completely anonymous even without providing your company name. This information is solely for our internal reference and is purely optional.

📧 Would you like to receive a copy of your responses? Enter your email to receive a summary of your survey responses.

💡 Optional: We'll send you a copy for your records. Your email will only be used for this purpose.

Haitian International

Welcome!

✓ Thank You!